DELIVERY POLICY

At uae.peiramaparfums.com, we are committed to delivering your orders safely, efficiently, and in good condition. This Delivery Policy explains our shipping process, delivery timelines, fees, and responsibilities.

1. Shipping Coverage

We deliver our products to all countries and mainly within the United Arab Emirates (UAE). Shipping will be done by a third-party courier service provider.

2. Shipping Process

• All orders are processed after payment confirmation.

• Products are carefully inspected, securely packed, and dispatched in good condition to ensure safe delivery.

• Orders are handed over to trusted courier partners for shipment and tracking.

• Customers will receive shipment confirmation and tracking details once the order has been dispatched.

3. Delivery Timeframes

• Delivery within UAE cities shall be in 3 – 4 working days.

• International delivery shall take 4 – 10 working days, depending on the destination country and customs processing.

Delivery timelines are estimates and may vary due to public holidays, customs clearance, or unforeseen courier delays.

4. Delivery Fees

• UAE Delivery Fees will be a Flat Rate of AED 10.

• Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.

• Free delivery promotions, if applicable, will be clearly indicated on the website or during checkout.

5. Customer Responsibilities

To avoid delivery delays, customers must provide a complete and accurate delivery address, including contact details and any necessary location information.

If incorrect or incomplete information is provided, delivery delays or additional courier charges may apply.

6. Proof of Delivery

Please keep the proof of delivery receipt signed and confirmed by the customer, as it serves as evidence that the order has been successfully delivered.

Ownership and responsibility of the products transfer to the customer upon delivery confirmation.

7. Failed Delivery Attempts

If delivery fails due to customer unavailability or incorrect address details, the courier may attempt redelivery or return the parcel. Additional charges may apply for re-delivery depending on the courier’s policy.

8. Delays & Force Majeure

We are not liable for delivery delays caused by events beyond our control, including customs delays, natural disasters, or courier service interruptions.

9. Contact Us

For delivery-related questions or support, please contact:

Email: info@peiramaparfums.com